We offer FREE SHIPPING for all Australian orders over $150.
For orders under $150 a flat rate delivery fee of $9.90 applies for standard shipping to most Australian postcodes.
All orders will be dispatched and shipped within 7 days.
We use Australia Post to ship the majority of orders to customers. Larger items are shipped using a courier.
Due to COVID-19 Australia Post are experiencing delays, with some parcels taking up to 14 days to arrive. Express Post is not currently available due to COVID-19 causing delays for this service.
All items are shipped with tracking and you will receive an email with tracking information.
Items will be sent to the shipping address you provide. If you need to change address details please contact us within 24 hours of placing the order so we can ship to the right place! Parcels that are miss-delivered, delayed or returned to us due to an incorrect address provided by the customer may incur costs by Australia Post and are the responsibility of the customer.
New Zealand and International customers please email us email@example.com for a shipping quote before placing your order.
We ship International using Australia Post International service.
You may be charged international taxes, duties and charges by customs. These charges must be paid by the customer. We do not take any responsibility for these fees, including the cost to return the parcel to us if it is not claimed.
All items are charged in AUD (Australian Dollars). Please be aware currency conversions are done at the current exchange rate and is no way controlled by us.
CHANGE OF MIND RETURNS
We want you to feel completely comfortable ordering online. So should you change your mind for any reason you can return the item within 14 days of receiving it for an exchange or online store credit. This will not include the shipping cost as this cannot be refunded.
Items must be in original packaging, unused and unwashed. If items are not returned to us in the original packaging and/or in original condition, we reserve the right to not accept the return, or to deduct an additional handling fee of 15% of the product price from your exchange or online store credit.
Returned items are at the customers expense and responsibility until they are received by us. For this reason, we recommend using a postal tracking service or shipping insurance so we can assist with lost or delayed returned parcels.
To return an item, please email firstname.lastname@example.org with your order number and the reason for the return.
FAULTY OR DAMAGED ITEMS
Under Australian Consumer Law, you are entitled to a refund, exchange or online store credit if an item is faulty.
You must notify us within 7 days of receiving the item.
When considering whether an item is faulty, please bear in mind the handmade nature of our products and the vintage recycled fabrics used. Variances in the product may differ and are part of the character and not necessarily deemed as product faults. We provide multiple photos of our products and detailed product descriptions to represent the item as best as possible. Colour variations are normal between different computers, tablets and smart phones.
We do our best to ensure items are packaged with care. However, if your items arrive damaged or opened please open a case with your postal provider. We cannot be held responsible for damages to parcels in transit.
If you receive an item that is faulty we offer a refund, exchange or online store credit – the choice is yours! Please email email@example.com with your order number and a description of the fault and we will assist you. We will process the matter within 14 days of receiving it and email you the outcome. We will arrange an exchange, online store credit or issue a refund to the original method of payment within 7 days.
CHANGE OR CANCEL YOUR ORDER
We know what it’s like in the excitement of online shopping that sometimes we forget something or make a mistake.
If you want to change or cancel your order please email us within 24 hours of placing the order so we can assist. After this time the order cannot be changed as we pack orders quickly to get them to our customers and it will most likely already be on its way to you.
If you wish to cancel your order, it must be cancelled within 24 hours of placing the order. We will issue you with a full refund no questions asked! Cancellations after that time will be treated as a change of mind return.
If you have any questions regarding Shipping or Returns please email us at firstname.lastname@example.org